I am a self-driven IT specialist with a natural aptitude for original and analytical thought. I have excellent communication skills and can interact well with technical and non-technical audiences. I have over 2 years IT support work experience with experience in presales, cloud and security.
My role covers the scoping of the technical solutions required to address customer requirements and recommending solutions that optimize value for both customers and the organization. It also involves securing input from all relevant stakeholders within customer organizations and adapting solutions as needed to ensure proper support. There is also coordination with internal sales, sales support, and service teams to align solutions with customer needs.
My role involves resolving tickets for inhouse solutions as well as partner product solutions. Was able to successfully run and manage projects when it came to implementations
Assisted with Infrastructure management and security solutions implementation as well as support. Was able to successfully implement into complex system environments.